Privacy Policy
Starwell Herbs Limited
Last Updated: October 1, 2025
Welcome to Starwell Herbs Limited (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.starwellherbs.com (the “Site”), or purchase our products.
By accessing or using the Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available.
A. Personal Identification Information
- Contact Data: Your name, email address, mailing address, and phone number.
- Transaction Data: Products or services you have purchased, payment details (which are securely processed by our third-party payment processor and are not typically stored by us), and shipping information.
- Account Data: Username and password if you create an account.
- Health Information: While we primarily sell herbal products, we will only collect health-related information if you voluntarily provide it, such as in product reviews, testimonials, or direct customer support inquiries related to product use.
B. Non-Personal Identification Information (Usage Data)
We may collect non-personal identification information about you whenever you interact with our Site. This may include:
- Log Data: Browser name, type of computer or device, operating system, Internet Service Provider (ISP) and other similar information.
- Location Data: General geographical location (e.g., country or city) inferred from your IP address.
- Behavioral Data: The pages you viewed, the time spent on those pages, and other statistics.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Transactions: To fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- To Improve Customer Service: Your information helps us respond more effectively to your customer service requests and support needs.
- To Personalize User Experience: To understand how our users as a group use the services and resources provided on our Site, allowing us to customize the experience.
- To Send Periodic Emails: To send you information and updates pertaining to your order, and (if you opt-in) to send you occasional company news, updates, related product or service information, etc.
- To Administer a Promotion, Contest, Survey, or Other Site Feature.
- For Security and Fraud Prevention: To protect our Site and prevent fraudulent transactions.
3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
4. Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or processing payments. We may share your information with these third parties for those limited purposes, provided that you have given us your permission and they agree to keep your information confidential. Examples include:
- Payment Processors (e.g., MPESA, PayPal)
- Shipping and Fulfillment Partners (e.g., DHL, FedEx)
- Email Service Providers (for marketing and order updates)
5. Cookies and Tracking Technologies
Our Site may use “cookies” to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
6. Your Rights (e.g., GDPR/CCPA Considerations)
Depending on your location, you may have the following rights regarding your personal data:
- The Right to Access: The right to request copies of your personal data.
- The Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure (“Right to Be Forgotten”): The right to request that we erase your personal data, under certain conditions.
- The Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us using the details below.
7. Changes to This Privacy Policy
Starwell Herbs Limited has the discretion to update this privacy policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
8. Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
Starwell Herbs Limited Nairobi, Kenya
Email: info@starwellherbs.com